Refund Policy
Last updated: 14 October 2026
1. We always refund these
- You paid but never received the report. Full refund, no questions.
- You were charged twice for the same purchase.
- You were charged after requesting cancellation of a recurring plan.
- The service was materially broken for your entire purchase window and we could not fix it.
2. Change of mind
Because the report is delivered instantly and is generated uniquely for your document, we offer a discretionary refund within 7 days of purchase. Email support@getatsscore.com with your order reference and we will process it.
We may decline where there is clear evidence of abuse — for example, repeated purchase-and-refund cycles on the same account or bulk downloading of reports for resale.
3. EU and UK consumers — your statutory right
If you are a consumer in the EU or the UK, you normally have a 14-day right of withdrawal for distance purchases. For digital content delivered immediately, that right is lost once delivery begins, provided you gave your explicit consent to immediate delivery and acknowledged that you would lose the withdrawal right.
Our checkout asks for that consent explicitly before purchase. If you believe consent was not properly captured, tell us and we will refund you.
4. How to request a refund
- Email support@getatsscore.com.
- Include the email address you used at checkout and your order reference.
- Tell us what went wrong — one line is enough.
- We reply within 2 business days.
5. How the money comes back
Refunds are issued by our merchant of record back to your original payment method. We do not control the settlement time and cannot issue refunds to a different card or account. Banks typically take 5–10 business days to post the credit.
6. Chargebacks
Please email us before filing a chargeback. A chargeback costs both sides time and fees, and we would almost always rather just refund you. If a chargeback is filed, our merchant of record handles the dispute process under its own rules.
7. Contact
Ouyikai Technology Co., Ltd. trading as ATS Score
support@getatsscore.com